Customer Service

COMPANY AND CONTACT INFORMATION
N.C.P Concept AB
Strandvägen 1
11451 Stockholm
Sweden
VAT number SE556977857301

Customer Care
customercare@ncpolfactives.com
Phone number; 010-5100336
Open hours; 8.30-16.30 closed for lunch 12-13. 

General enquiries
info@ncpolfactives.com

 

TERMS OF USE

In accordance with the new Data Protection Regulation (GDPR), which enters into force on 25/5, there is no right to maintain records without the consent of the person.

You have previously consented to this when you registered your information. If you want to continue receiving our news email you do not need to do anything.

We only store your email address and the information you filled in to keep you up to date on current news regarding N.C.P. Olfactives and to be able to handle your purchases.

For any reason you do not want to be in our registry, just send a message to customercare@ncpolfactives.com  and we will delete your information.

 

TERMS AND CONDITIONS

These terms apply to users of ncpolfactives.com.  They will be valid for all your future transactions with N.C.P. and visits to ncpolfactives.com. These conditions apply to sales of perfumes or other products by ncpolfactives.com to private individuals. This website is directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only www.ncpolfactives.com and are not related to any other conditions which are applied in stores. N.C.P. reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

 

DISCLAIMER

We do not guarantee that all the items available at the ncpolfactives.com online shop are in stock at the time of your order. N.C.P cannot warrant that the content of ncpolfactives.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. N.C.P. may at any time change the content of the site and the items available in the product range. Though N.C.P. strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled. N.C.P. cannot be held responsible for any damage caused from using the site or not being able to use the site. N.C.P. cannot guarantee a problem-free, uninterrupted and secure access to the web site.

 

COPYRIGHT PERMISSION NOTICE

Copyright (including without limitation, the trademarks of N.C.P., logos, graphics, text, photos, designs, logos, icons, images data and software) provided in this web site are owned by or licensed to N.C.P. Concept AB and its affiliates. N.C.P. Concept AB may in the Terms and Conditions be referred to as ‘us’ or ‘we’. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from N.C.P. You may not modify the material in any way, without the prior written permission from N.C.P. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at press@ncpolfactives.com.

 

TRADEMARKS

Our trade marks include (amongst others) the N.C.P. name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.

 

SECURITY

N.C.P uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

 

COOKIES

www.ncpolfactives.com uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

 

LINKS

www.ncpolfactives.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

 

PAYMENT AND PRICES

We accept payments by Klarna Faktura, PayPal, DIBS ,Stripe and direct payments (thru banks shown in the shop).  The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Ncpolfactives.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. N.C.P. does not keep its customers' payment card details.

 

SHIPPING

Unfortunately, we do not ship to all countries. For any questions please contact customercare@ncpolfactives.com

 

EXCHANGES AND RETURNS

During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a re-sellable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo proof to customercare@ncpolfactives.com  . For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Returns can only be made as described in N.C.P. online store’s instructions. Items cannot be exchanged or refunded at our stores.

If you were to be unsatisfied with your purchase, please contact customercare@ncpolfactives.com

According to the law on distance purchase, you have the right to cancel your purchase within 14 days. The withdrawal period will begin on the day you received your order or substantial part of it.

The right of withdrawal applies only if the goods are in a substantially unchanged condition. As a customer you have the right to investigate the product, but you may not break the seals or try the product.

When using the right of withdrawal, the customer is responsible for both return costs and the goods  coming back in return.

Before returning the goods please send an e-mail customercare@ncpolfactives.com and include your order number, reason for the return and pictures of the product.

Please also include your name, e-mail address and phone number so that we can contact you, if necessary.

You will receive an email confirmation once return is processed.

It takes up to two weeks to process returns and credit your account. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact customercare@ncpolfactives.com.

 

VIOLATION OF RULES

N.C.P. reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

 

FORCE MAJEURE

In case of Force Majeure, N.C.P.’s obligations are rendered null and void. The contract between you and N.C.P. can in such cases be partially or fully terminated by yourself or by N.C.P. A Force Majeure is defined as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. N.C.P. will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

 

GOVERNING LAW

These terms and conditions are governed by Swedish law and you agree that the Swedish courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

 

PRIVACY POLICY

All personal information saved at ncpolfactives.com will be handled with utmost care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of N.C.P. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering to our web shop, you can choose not to receive information from N.C.P. If you wish to end your subscription to information from N.C.P., send an email to shop@ncpolfactives.com stating your email address and a short description of the matter. You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to info@ncpolfactives.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks. N.C.P. reserves the right to delay any order if we suspect a further security control is needed.

 

DELIVERY ZONES

ncpolfactives.com ships to the following EU countries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland,  Italy, Lithuania, Luxembourg,  Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine and the UK)

Country outside EU: Norway.

Please select your country in the footer to ensure you shop on the right site.  

 

DELIVERY TIMES

Sweden: Orders are shipped 1-3 working days following the day the order was placed.

EU and Norway;  Orders are shipped 2-5 working days following the day the order was placed.

If you have any question about your order, contact our customer care at customercare@ncpolfactives.com

 

DELIVERY FEE

Standard shipping is free for all orders over 500 SEK

 

ORDER TRACKING

If you have any question about tracking your order, contact our customer care at customercare@ncpolfactives.com

 

PURCHASES

During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resalable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo proof to customercare@ncpolfactives.com For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Items cannot be exchanged or refunded at our stores.

 

NCPOLFACTIVES.COM

 

RETURN PROCEDURE AND DELAYS

If you were to be unsatisfied with your purchase please contact customercare@ncpolfactives.com

It takes up to two weeks to process returns and credit your account. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Care.

Returns can be mailed to:

NCP Concept AB (RETUR)
C/O: DreamLogistics
Produktionsvägen 10A, Port A06-A09
26278 Ängelholm

 

 

NEWSLETTER

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AFFILIATES

ncpolfactives.com/affiliates